The WorkStar® 3000 is warrantied for one year from the date of purchase. The warranty covers manufacturing defects. It does not cover "wear and tear".
For warranty issues see: Shipping & Returns Policy
The glass lens is not covered under the warranty, but it is replaceable. If you drop the light face down on to a hard object, you may damage the glass lens. A replacement glass lens is available for purchase from Maxxeon. Click on the following email link and give us a brief explanation of the problem and we will contact you. Do not return the light to Maxxeon. firstname.lastname@example.org
The battery may be recharged at any time, full discharge is not necessary. The WorkStar® 3000 is eqipped with 3 green LED battery status indicators, which monitor the charge and discharge level of the battery pack.
To maximize battery life, do not use or charge the batteries when they are hot, specifically, let the batteries cool down for about 20 minutes before a) recharging, if the light has been used in the HI setting, and b) turning the light ON after recharging.
Warning: Li-ion batteries should never be left charging while unattended. The charger turns off when the charging cycle is complete (all 3 indicator LEDs are solid green), so theoretically a WorkStar® 3000 can be left on charge indefinitely, however we recommend that you unplug the charger once the charge completes. Li-ion batteries pack a lot energy and must always be supervised while charging.
Yes, if the battery has run out, but you still need light, you can run the light while plugged in. However, the charger may only power the light on the "Low" setting, while charging the battery pack, because it is not designed to deliver enough power to operate the light on the "High" setting while charging.
The battery may start to lose capacity after about 1000 full charge/discharge cycles.
Yes, the power supply works from 100 to 220 VAC and with both 50 and 60 Hz. However, the power supply only has a standard "Type A", two prong plug, so you will need a plug adapter for other pin configurations.
Yes, Maxxeon sells the WorkStar® 1000/3000 power supply, click here. Buy Parts Online from MAXXEON
It has an Impact Test rating of IK07, which is 2 J. It has a Drop Test rating of 6 ft (2 m).
Yes, the Ingress Protection rating is IP65, meaning the WorkStar® 3000 is water proof, when the rubber cover over the charging jack is closed properly. But the design intent is to work outdoors in rain and snow, not to be immersed in liquids. The Ingress Protection rating of IP65 also means that it is dust tight.
No, the WorkStar® 3000 is not designed for hazardous environments and is not rated as intrinsically safe.