A confirmation email will be sent once your order has been completed. Orders are normally
processed and shipped within 24 hours. USA orders typically arrive within 2–4 business days, with
delivery times to Alaska and Hawaii potentially taking longer. Canadian orders typically arrive within
3–7 business days. International orders generally arrive within approximately 1–2 weeks, depending
on the destination and shipping method. Shipping and handling charges are calculated based on the
order and destination and will be displayed at checkout. Tracking information will be provided once
your order has shipped.

MAXXEON Returns Policy

Orders cannot be canceled once the item ships. All refused orders are subject to a restocking fee. All truck orders that are refused are subject to a restocking fee plus return shipping fees.

DAMAGED OR DEFECTIVE WHEN RECEIVED

If the purchased item is incorrect, defective, or damaged in shipping please send an email immediately to the address below with the invoice number and your contact information, and you will be notified regarding the replacement procedure.

RETURNS FOR REFUND

If you are not completely satisfied with the product it may be returned for a refund within 14 days of receipt. Items being returned must be sent pre-paid to the address below and must be undamaged and in the original undamaged package. Please include the original invoice and your email address and telephone number. Returned items will be inspected, and if accepted, a refund of the product cost minus a 20% re-stocking charge, will be applied to your credit card. Customers assume full responsibility for return shipping.

MAXXEON Warranty Policy

Maxxeon offers a Comprehensive Lifetime warranty covering defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by abuse, misuse, neglect, normal wear and tear, or consumable components such as batteries. *Batteries are covered by a separate two-year warranty and are not covered under the lifetime warranty. If you believe your Maxxeon product has a manufacturing defect, please contact us at the Customer Service email address below with your contact information, product details, purchase date, and a description of the issue. Photos may also be requested to help us evaluate your warranty claim. Approved warranty claims will be resolved through product replacement or refund, as Maxxeon does not provide product repair or servicing. Please do not return your product or accessories unless instructed to do so by Maxxeon.

Email: customerservice@maxxeon.com

Fax:    330-741-3412 / Maxxeon Customer Service    Phone: 877-621-0005
[Weekdays 8 am to 5 pm Eastern]

USA Cleveland Warehouse
2792 Nationwide Parkway, Suite 4-5
Brunswick, OH 44212-4368
USA

CAN Toronto Warehouse
4101 Weston Rd Unit 15, 
Toronto, ON M9L 1W6
CANADA

**To make arrangements to electronically transfer funds to Maxxeon, send an email to: acctg@maxxeon.com To mail checks to Maxxeon, use this address: