MAXXEON LUMENATOR® WorkStar® 5000, 5001, 5100 FAQ

Q. How long is the warranty and what does it cover?
A. The WorkStar® 5000 Series warranty is one year from the date of purchase. The warranty covers manufacturing defects. It does not cover the rechargeable battery pack, the glass lens or "wear and tear". For warranty issues see Shipping & Returns Policy.

Q. The charger doesn't seem to work, what do I do?
A. Click on the email link below and give us a brief explanation of the problem and your name and address. We will send you a replacement charger. Do not return the light to Maxxeon.

Q. The power switch stopped working, what do I do?
A. Click on the email link below and give us a brief explanation of the problem and your name and address. We will send you a replacement electronics board. You can remove the 4 screws on the battery case (be careful with the silicone gasket) and replace the electronics board in a few minutes. Do not return the light to Maxxeon.

Q. Is the glass lens covered under the one year warranty? Is the glass lens replaceable?
A. The glass lens is not covered under the warranty, but it is replaceable. If you drop the light face down on to a hard object, you may damage the glass lens. A replacement glass lens is available for purchase from Maxxeon by click here. Buy Parts Online from MAXXEON You can remove the 6 screws on the lens bezel (be careful with the silicone gasket) and replace the glass lens in a few minutes. Do not return the light to Maxxeon.

Q. When should I charge the WorkStar® 5000 Series?
A. Recharge at any time. Full discharge is not necessary. To maximize the battery life, do not use or charge the batteries when they are hot, specifically, let the batteries cool down for about 20 minutes before a) recharging, if the light has been used in the HI setting, and b) turning the light ON after recharging.

Q. Can I leave the WorkStar® 5000 Series on charge indefinitely?
A. Warning: Li-ion batteries should never be left charging while unattended. Although the charger turns off when the charging cycle is complete (the indicator LED changes from RED to GREEN), Li-ion cells pack a lot energy and must always be supervised while charging.

Q. Will the WorkStar® 5000 Series turn ON while plugged into the power supply?
A. Yes - but. The charge will power the light on the "Low" setting, but it is not designed to deliver enough power to operate the light on the "High" setting.

Q. How many times can I recharge the Li-ion battery pack before it need to be replaced?
A. The batteries may start to lose capacity after about 1000 full charge/discharge cycles.

Q. Can I buy a replacement Li-ion battery pack?
A. Yes, Maxxeon sells user replaceable battery packs, click here. Buy Parts Online from MAXXEON You can remove the 4 screws on the battery case (be careful with the silicone gasket) and replace the battery pack in a few minutes.

Q. Does the WorkStar® 5000 Series power supply work on 220 volts?
A. Yes, the power supply works from 100 to 220 VAC and with both 50 and 60 Hz. However, the power supply only has a standard "Type A", two prong plug, so you will need a plug adapter for other pin configurations.

Q. How tough is the WorkStar® 5000 Series?
A. It has an Impact Test rating of IK07, which is 2 J. It has a Drop Test rating of 6 ft (2 m).

Q. Is my WorkStar® 5000 Series waterproof?
A. Yes, the Ingress Protection rating is IP67, meaning the WorkStar® 5000 Series is water proof down to 3 ft (1 m), when the rubber cover over the charging jack is installed properly. But the design intent is to work outdoors in rain and snow, not be immersed in liquids. The Ingress Protection rating of IP67 also means that it is dust tight.

Q. Can my WorkStar® 5000 Series be used in hazardous environments?
A. No, the WorkStar® 5000 Series was not designed for hazardous environments.

Q. I've lost a screw from my tripod, can I buy a replacement screw?
A. Yes, Maxxeon sells both the large triangular knob screw and the small round knob screw, click here. Buy Parts Online from MAXXEON

To Contact MAXXEON:

Email: customerservice@maxxeon.com

Fax:     519-620-2011

Maxxeon Customer Service     Phone: 877-621-0005 [Weekdays 9am to 6pm Eastern]
46 Clegg Street
Ottawa, ON
Canada K1S 0H8

Maxxeon Repair Center    (all products except WorkStar® 5000/5100/5200/5400)
1066 Halsey Dr                Phone: 360-320-3407  [Weekdays 10am to 5pm Pacific]
Coupeville, WA 98239
USA

Maxxeon Repair Center    (only WorkStar® 5000/5100/5200/5400)
1022 St. Rt. 302              Phone: 330-421-0333  [Weekdays 9am to 5pm Eastern]
Ashland, OH 44805
USA